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Statement and Global Procedure

Statement and Global Procedure


We are living in an unprecedented time as the world adjusts to the rapidly changing dynamics created by COVID-19. Unfortunately, the travel sector has been hit harder than most with the recent events and the uncertainty going on.

During this very challenging time we are doing our best to work with our preferred accredited suppliers who are also under huge pressure to manage the unmanageable, so we have to be patient and as calm as possible as we work on the best possible solutions under extra-ordinarily circumstances.

We are closely monitoring guidance from the World Health Organization (WHO), the CDC (Centers for Disease Control), as well as national and local authorities to help and guide us in responding to the COVID-19 situation.

The situation is changing on an hourly basis and we fully understand there are major challenges to travelling, including countries closing their borders, and numerous flights being cancelled, as well as a lack of clarity as to what is happening next.

This is uncharted territory for all of us, so please bear with us as we do our very best to resolve your bookings as best we can, please bear in mind that we are at the mercy of the airlines, hotels and other travel service providers. Therefore postponements and cancellations depend on the airlines and hotels and resorts policies in light of this being a 'force majeur'. So In untangling this very complex problem of offering you the best solution in sorting out your bookings we are dependent on the airlines, suppliers, tour operators and hotels modus operandi in this impossible situation.

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Thank you for your understanding and if you have any questions please contact us on Our office is working on skeleton staff, one staff member in the office, to maintain social distancing, and the rest of the team working from home on a rotational basis.

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About Computravel

Computravel serves as an online South African travel agent, boasting highly professional experts with years in the tourism and hospitality industries.
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